ICSE Conflict Management are the leading providers of conflict management courses in Ireland for front line personnel.
We assist our clients through the design, development and delivery of specialist training in managing aggressive clients, customers and service users.
Our conflict management solutions are tailored to our clients needs with the aim of delivering comprehensive conflict management skills, knowledge and competencies for their Front Line employees.
Regardless of the sector you work in over the past few years most organisations are having to do more with less. Personnel have seen their workloads increase and resources reduce. In addition frontline employees occasionally have to work with difficult or aggressive members of the public. If employees, as a result of their job or workplace, are exposed to abuse, threats and even violence it can have a devastating effect. Employees may experience stress, reluctance to perform certain duties directly affecting staff attendance and retention.
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However in every workplace there are strategies that can be employed to reduce or remove levels of aggression. Frontline employees both public and private deliver exceptional services throughout the country on a daily basis. ICSE Conflict management provide them with the additional tools to feel safer in their workplace allowing them to get on with their primary duties.
We would be delighted to meet with you to discuss how ICSE Conflict management can best assist you in developing a conflict management solution for your organisation.