Avoiding Assault

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Avoiding Assault

This course is designed to give learners not only the verbal and non-verbal de-escalation techniques from our Conflict management program but also introduces a range of safe and effective techniques to avoid the risk of physical assault

Who is this for?
The curse is designed for employees who deal with the public on a daily basis and whose role involves them dealing with conflict situations where there is a risk of violence towards them.

Course content:

  • Causes of conflict
  • Preventative controls for conflict
  • Reading body language and escalation
  • Communication and de-escalation techniques
  • Dynamic risk assessment for personal safety in evolving conflict situations.
  • Legal implications of conflict
  • Best practice in recording and reporting conflict
  • Managing the aftermath of conflict
  • Using effective body language to manage personal safety

Delivery and Duration

The course is delivered over a full day and uses a blend of group exercises, case studies and scenario based exercises which encourage analytical thought, problem solving skills and build confidence in identifying and managing conflict situations. The physical element is thought in a controlled classroom environment using scenarios and group practice.

 

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