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Managing workplace violence

15:06 07 June in Uncategorized

This is part 1 of a 2-part article in which I’d like to speak about managing violence in the workplace. The reason I wanted to do it in 2 parts is because managing assaults in the workplace is generally approached from 2 different areas; the...

The Training Audit Trail

09:06 19 April in Uncategorized

We deliver training all over the country to a huge diversity of sectors and people. We deliver long courses, short courses and online courses. The organisations we work with range from small businesses to large multi nationals and government bodies. There is only one thing...

What is Physical Intervention Training

19:37 05 April in Uncategorized

What is physical intervention? And do your staff need it?   The mere mention of the words brings images of pyjama clad ninjas roaming the corridors of your workplace ready to deal with challenging customers in a most ninja like way.   That is quite a common response we...

Managing Challenging Behaviour

11:42 18 January in Uncategorized

Employees experiencing problems in managing challenging behaviour in challenging environments tends to be one of the leading reasons why we are called to deliver conflict management training. Generally this will involve frontline employees dealing with the public in situations where they may face challenging behaviour...