Conflict Management Training
This course combines our understanding and preventing conflict training with a set of skills designed for use when learners are faced with a higher level of risk. The learners explore the skills of identifying and managing conflict and risk at a verbal level as well as developing a skill set for maintaining their personal safety when faced with conflict on a physical level.
Who is this training for?
This course is designed for employees who deal with the public daily and whose role regularly involves high levels of customer care and managing conflict safely