ICSE Conflict Management have been providing conflict management training to public and private organisations in Ireland since 2007. We have assisted employees in sectors including Transport, Health Care, Education,Services, Utilities and The Public Sector.
ICSE Conflict Management have delivered bespoke solutions for personnel working in prisons, emigration asylums, hospitals, colleges and rehabilitation centres. We have trained with fire fighters, county/city council staff, parking wardens, social housing personnel, tax office staff, Sea Fishery Protection Officers and revenue protection officers on the LUAS.
Our unrivalled experience in delivering conflict management solutions provides employers and employees with the confidence to understand, prevent and manage conflict in their work place in line with their legal requirements and international best practice.
For more information on what we do why not get in touch
We develop partnerships with our clients. We are always on hand with advice, assistance and support in areas such as policies, procedures, risk assessment and best practice.
We design your training programmes with you, using international best practice, stake holder statistics and proven conflict management techniques form around the world.
We use site visits, interviews and questionnaires with all relevant stake holders to accurately assess the real issues being faced in your work place.
Our training programs are delivered by a highly experienced and qualified training team. All programs are fun, interactive and engaging and use the latest training techniques.
Excellent, clear & concise presentation on conflict management, with plenty of back up and discussion. Good involvement and inout from all attending the course and all angles explored and clarified.
I thought the way we listed what we wanted covered at the start and how we went over that list again on review at the end was particularly good. It reinforced what we had learned with relevance to conflict situations we encounter on a day to day basis.
The instructor was able to demonstrate many techniques, another perspective to conflict management increased my personal awareness to conflict not just in work but outside also.
Role play was very good & the instructor was very informative.
Very entertaining, relaxed and comfortable course.
All firefighters would benefit from a course like this.
Very useful course. It gave understanding of levels in dealing with conflict.
I definitely feel more comfortable and safer because of it.
Very worthwhile with a hands on practical approach. Overall excellent training.
I found this course very accessible and it has given me a greater understanding of personal safety.
Everyone in the class was included. The instructor too was great making sure everything was understood.