This is part 1 of a 2-part article in which I’d like to speak about managing violence in the workplace. The reason I wanted to do it in 2 parts is because managing assaults in the workplace is generally approached from 2 different areas; the...
Selecting a training provider may seem like a straightforward process for any manager or company owner to undertake. Ring 3 companies , get 3 prices , job done. Cheapest quote gets the gig. But are you really getting value for your money? As we all...
We deliver training all over the country to a huge diversity of sectors and people. We deliver long courses, short courses and online courses. The organisations we work with range from small businesses to large multi nationals and government bodies. There is only one thing...
What is physical intervention? And do your staff need it? The mere mention of the words brings images of pyjama clad ninjas roaming the corridors of your workplace ready to deal with challenging customers in a most ninja like way. That is quite a common response we...
ICSE conflict management having been providing conflict management and personal safety training to ParkRite since 2014. In that time we have seen some amazing results in employee safety. Below is a case study on our partnership with ParkRite which shows that a commitment to training...
ICSE Conflict Management are proud to announce that they have received 2 Outstanding Achievement awards at this years National Training Awards. The National Training Awards are held every year by the Irish Institute of training and Development and are the most prestigious awards in the...
ICSE Conflict Management are delighted to announce that we have been shortlisted for the IITD Best consultancy partnership Award for our work with the ParkRite parking enforcement teams. The Irish Institute of Training and Development Awards are an extremely prestigious award and ICSE conflict management...
Employees experiencing problems in managing challenging behaviour in challenging environments tends to be one of the leading reasons why we are called to deliver conflict management training. Generally this will involve frontline employees dealing with the public in situations where they may face challenging behaviour...
This is a question often asked internally by organisations. In fact it is often one the first questions asked by potential clients when they call our offices. “We have had a couple of minor incidents. Do you think we need training?” Well here are 4...
A recent report from the USDAW union which represents retail workers details the levels of violence against retail workers throughout the UK. The retail sector would traditionally have been viewed as a low risk sector for violent assaults. An increase in retail crime as well...