Maybo Training

Maybo Training

Maybo is a leader in conflict management training, offering conflict management and physical interventions programmes delivered direct by its own staff, or though over 400 Maybo Training Centres, whose trainers have been fully trained and assessed in delivering the courses.

Maybo continues to set the benchmark for conflict management and personal safety training and over 3,000 frontline staff complete a Maybo training programme every month. The programmes are written by subject experts in a team that has led the development of national qualifications and competency standards for frontline personnel, managers and trainers.

The results

Maybo training programmes have been shown to:

  • reduce assaults against staff,
  • increase confidence and performance of managers and staff,
  • create a safer environment for staff and service users,
  • enhance customer service
  • reduce the need to resort to force
  • give better protection to your organisation from compensation claims and reputation damage

What’s different about a Maybo course?

Maybo training programmes map to key standards and qualifications and focus on calming and de-escalation skills, encouraging non physical responses to conflict and violence. The courses use scenario based learning, often created from information gained from delegates about the situations they encounter at work, to help delegates transfer the skills they are learning to their own workplace.

Maybo’s unique programme equips delegates with the necessary skills to calm a situation, without resorting to the application of physical interventions techniques to gain the aggressor’s compliance. The skills are taught in such a way as to allow the delegates to identify the least aversive option to either calm or extract themselves from the situation safely.

Who will benefit from attending a conflict management course?

Conflict management training is required in certain roles to help staff to safely and effectively manage aggressive and challenging behaviour. The course is of particular value to those working in roles such as:

  • Customer facing staff
  • Lone workers
  • Staff who have to deal with potentially violent situations

Rigour and protection

Using Maybo’s programme, being delivered by a fully trained Maybo trainer, gives clients peace of mind that both the product and the trainer are subject to regular review, assessment, updating and on-going development. As a Maybo Training Centre we at ICSE are committed to extensive quality assurance measures, including:

  • Organisational and tutor standards, including relevant qualifications, experience, insurance and operational policies
  • Training delivery development and annual refresher training with assessment

Supporting Delegates

Every delegate on a Maybo course, will be issued a Maybo certificate. In most cases the certificate will be accredited by City & Guilds


All delegates receive high quality workbooks, providing excellent aide memoirs for reference post course.

Mark Toner - ICSE Conflict Management

“Since 1996 Maybo has made a genuine contribution to the development of standards in violence reduction and conflict management training in the UK, Europe, Australia and worldwide.

They consistently raise the bar in training provision as well as supporting charitable organisations and volunteers that face risk when trying to help others. We are delighted that MAYBO have chosen to partner with ICSE Conflict Management in Ireland allowing us to provide their products and services here.”

– Mark Toner ICSE Conflict Management.