The Training Audit Trail
09:06 19 April
We deliver training all over the country to a huge diversity of sectors and people. We deliver long courses, short courses and online courses. The organisations we work with range from small businesses to large multi nationals and government bodies. There is only one thing that every single training course we run has in common and that is that somebody has identified A TRAINING NEED around conflict.
This need may have been identified from a risk assessment, an employee suggestion, a legal requirement or sometimes an incident has already happened and there is a need to prevent it happening again. Once a training need around conflict has been identified an organisation usually acts. This is because the impact of not acting is so great when it comes to conflict.
However just as important as acting on the training need and having the training delivered is what you do before and after the training. The training audit trail.
One of the first things we ask to see before when we meet with prospective clients is their current policies in relation to conflict. This can include a risk assessments, operational procedures and reporting guidelines. When delivering training to any organisation it is vital to us and to the clients audit trail that our training is supported by the contents of their policies. We often find that clients have limited policies around conflict as it a very difficult area to manage in any workplace. In these cases we are happy to help with this prior to the training in order to safeguard the clients interest. This is the beginning of the audit trail.
The training delivery then forms another significant part of the audit trail. Who delivers the training? Are they qualified? Do they issue certificates? Can they stand over their material later if an incident happens. All of this needs to be documented as part of the delivery process. Selecting a quality training provider is an area for another blog post but it is a vital part of the audit trail.
The final part of the audit trail is what happens after the training is delivered. Are employees implementing what they have been shown? Where is this being documented? Are incidents being recorded effectively? What’s happens when an employee doesn’t follow their training?
All of these questions and the evidence generated by their answers also form part of the audit trail and complete a quality conflict reduction system.
You may ask why the audit trail is important? The answer is that the audit trail becomes hugely important once something happens. An incident is badly handled or an unforeseen emergency happens. When questions are then asked by management, employees, insurers or authorities is when the importance of a solid audit trail becomes evident. An audit trail that started with a solid policy and procedure backed up by a thorough risk assessment and was communicated to staff via a quality training programme and supported by supervision and reporting afterwards. This is something that can be stood behind and offers huge protection to organisations.
Delivering this type of quality audit trail doesn’t need to be divulge or time consuming. A good quality training programme supported by some work on the support processes can go a long way to making the audit trail a part of daily working life.
If you need assistance with developing your audit trail or advice on a quality training programme to support your existing processes call us today on 091 534918