Understanding and Preventing Conflict

Understanding and Preventing Conflict

Our conflict management programme focuses on delivering a suite of safe and effective techniques for understanding and preventing conflict.

Who is this for?
This course is designed for staff who may not face conflict on a daily basis but whose job role may from time to time require them to manage challenging behavior.

Course Content

• Causes of conflict
• Preventative controls for conflict
• Reading body language and escalation
• Communication and de-escalation techniques
• Dynamic risk assessment for personal safety in evolving conflict situations.

Delivery and Duration

The course can be delivered over a half day and uses a blend of group exercises, case studies and scenario based exercises which encourage analytical thought,  problem solving skills and build confidence in managing conflict situations.

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