“From the initial discussion around our needs, right through the research, design and delivery phases, Mark and the team at ICSE set themselves apart from other providers that we have dealt with. Not everyone has experience in the sectors we work in, or in the services we provide, but we experienced a truly consultative approach from ICSE.

They got right under the skin of our business to understand our systems our people and our real needs. Mark’s considerable experience, qualifications and insights were invaluable and he shared them skilfully throughout a training course that was both impactful and enjoyable.

The practical nature of the course content meant that the knowledge and skills were immediately put into practice in the business.

Our people are without doubt safer and more prepared for conflict and personal risk because of the training. As an additional breath of fresh air, Mark and his team are pleasant, professional and proactive. ”