Excellent, clear & concise presentation on conflict management, with plenty of back up and discussion. Good involvement and inout from all attending the course and all angles explored and clarified.

I thought the way we listed what we wanted covered at the start and how we went over that list again on review at the end was particularly good. It reinforced what we had learned with relevance to conflict situations we encounter on a day to day basis.

The instructor was able to demonstrate many techniques, another perspective to conflict management increased my personal awareness to conflict not just in work but outside also.

Role play was very good & the instructor was very informative.

Very entertaining, relaxed and comfortable course.

All firefighters would benefit from a course like this.

Very useful course. It gave understanding of levels in dealing with conflict.

I definitely feel more comfortable and safer because of it.

Very worthwhile with a hands on practical approach. Overall excellent training.

I found this course very accessible and it has given me a greater understanding of personal safety.

Everyone in the class was included. The instructor too was great making sure everything was understood.