Michael Cusack H&S Executive Inland Fisheries Ireland
Following a tender competition ICSE Conflict Management was contracted by Inland Fisheries Ireland to develop a bespoke conflict management training course for fisheries officers…
“ICSE worked with us to meet the unique needs of our business for two distinct areas. They met on-site directly with staff in the West and in Dublin to analyse the specific…
Paddy DevereuxLuas Green Line Customer Experience Manager
“We at Transdev (LUAS Light Rail Operators) have utilized the services of ICSE to deliver a Conflict Management Training Course specifically tailored to our needs…
Derek CarterLearning & Development Manager, ARAMARK Ireland
“From the initial discussion around our needs, right through the research, design and delivery phases, Mark and the team at ICSE set themselves apart from…
Liz SmythAPCOA Parking Ireland Limited
“ICSE’s course was very interactive, practical and tailored to our industry needs. An enjoyable learning environment with an enthusiastic…
Barry O’HalloranSea Fisheries Protection Authority
“In early 2009, the SFPA determined a need to devise a training module for its staff to equip them with the capabilities of dealing with conflict and confrontational…
ICSE Conflict Management
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Excellent, clear & concise presentation on conflict management, with plenty of back up and discussion. Good involvement and inout from all attending the course and all angles explored and clarified.
I thought the way we listed what we wanted covered at the start and how we went over that list again on review at the end was particularly good. It reinforced what we had learned with relevance to conflict situations we encounter on a day to day basis.
The instructor was able to demonstrate many techniques, another perspective to conflict management increased my personal awareness to conflict not just in work but outside also.
Role play was very good & the instructor was very informative.
Very entertaining, relaxed and comfortable course.
All firefighters would benefit from a course like this.
Very useful course. It gave understanding of levels in dealing with conflict.
I definitely feel more comfortable and safer because of it.
Very worthwhile with a hands on practical approach. Overall excellent training.
I found this course very accessible and it has given me a greater understanding of personal safety.
Everyone in the class was included. The instructor too was great making sure everything was understood.