Introduction to Conflict Management Lunchtime Webinar

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The programme is an interactive instructor led webinar aimed at giving learners a basic knowledge of conflict management strategies and tactics.

1 hour, 01:00 PM - 02:00 PM

ICSE Online Academy
  • Online Academy
  • Ireland
  • €40.00 excl.

1 hour, 01:00 PM - 02:00 PM

ICSE Online Academy
  • Online Academy
  • Ireland
  • €40.00 excl.

1 hour, 01:00 PM - 02:00 PM

ICSE Online Academy
  • Online Academy
  • Ireland
  • €40.00 excl.

1 hour, 01:00 PM - 02:00 PM

ICSE Online Academy
  • Online Academy
  • Ireland
  • €40.00 excl.

    1 hour, 01:00 PM - 02:00 PM

    ICSE Online Academy
    • Online Academy
    • Ireland
    • €40.00 excl.

    Description

    Outcomes

    At the end of this webinar attendees will be able to:

    1. Outline the various forms of conflict.
    2. List the steps in the conflict cycle.
    3. Recognise conflict triggers and escalators.
    4. Describe the importance of self-awareness and self-control in conflict.
    5. Explain basic conflict management techniques.

     The programme is beneficial to those working in office environments, customer service roles, hospitality and employment or care settings.