Introduction to Conflict Management Lunchtime Webinar

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The programme is an interactive instructor led webinar aimed at giving learners a basic knowledge of conflict management strategies and tactics.

Description

Outcomes

At the end of this webinar attendees will be able to:

  1. Outline the various forms of conflict.
  2. List the steps in the conflict cycle.
  3. Recognise conflict triggers and escalators.
  4. Describe the importance of self-awareness and self-control in conflict.
  5. Explain basic conflict management techniques.

 The programme is beneficial to those working in office environments, customer service roles, hospitality and employment or care settings.